Replacing your HVAC system is a big investment and NJR Home Services is here for you every step of the way. We make the process of installing your new heating and cooling system as seamless as possible. Our sales team will help you to determine which equipment is the right fit for your home and family’s needs so you can ensure your new HVAC system will keep you cozy and comfortable for many years to come. Below are some common questions and answers that will help guide you before, during and after the installation of your new heating and cooling system.
Below are some questions you may have before your installation day.
Do I need to get permits?
No. NJR Home Services (NJRHS) will apply for all necessary permits prior to your installation. Some towns may require a survey and/or HOA approval along with the permit application. You are responsible for the cost of the permits. For your convenience, the charges will be added to your New Jersey Natural Gas bill.
When will NJRHS arrive?
We will contact you the day before your installation with an approximate time frame of arrival. Upon arrival, the installer will discuss the details of the job and payment arrangements prior to beginning the work.
Do I need to clean the work area?
Yes. The area should be cleaned prior to the installation. Safe access to all work areas, including attics, crawl spaces, basements and a minimum three-foot wide, clear path to the equipment is required.
Does NJRHS remove oil or propane tanks?
No. It is your responsibility to have the tanks removed. You should check with your fuel provider and Homeowner’s Insurance Policy regarding the removal of the tank.
What if I have asbestos in my home?
All asbestos must be removed by a licensed contractor prior to the installation. NJRHS will require a copy of documentation certifying the asbestos has been removed.
What if I need to reschedule?
To reschedule, you can call our customer service department at 877-466-3657. An NJRHS representative will contact you to reschedule for the next available appointment. Please do not call your sales consultant since they are often on the road and may not get your message in time.
Below are some questions you may have during your installation.
How can I identify your employees?
The NJRHS installation crew will arrive in a clearly marked company vehicle. They will be in uniform and carry a company ID. If you have any questions, please call customer service at 877-466-3657.
Can I leave my home during the installation?
An adult 18 years or older must be present to let the installation crew into the premises. Once they are in your home and have reviewed the job, you can leave. Simply let the installer know you are leaving and how we can reach you, if necessary. At the completion of the job, an adult must be present to review the operation of the system, complete paperwork and make payment.
What happens if the installation crew determines I need a chimney liner?
If you need a chimney liner, your sales consultant will contact you with a price. You will need to have it installed or you will not pass final inspection. In most cases, it will not delay the installation of your equipment but may require another visit.
Can I run my heating or cooling system during the installation?
No. We will disconnect the old system within the first hour of arrival.
Will NJRHS put drop cloths down?
Will NJRHS clean up the work area after the installation?
Yes. We will clean the work area prior to leaving your home.
Below are some questions you may have once your installation is complete.
Who collects the final payment?
When the work is completed, the installation crew will collect the payment unless financing arrangements have been previously made with your sales consultant.
Will the NJRHS installer start up the system after completion?
Yes. The installer will test your system to make sure it is working properly before they leave your home. Most manufacturers coat furnaces with oil to prevent rust during storage. Upon initial startup, hot-air furnaces may emit some smoke due to the oil burn off. The smoke is non-toxic and will only last a few minutes. Due to advancements in technology, your new system may sound differently than your old system.
How do I operate my new equipment?
After the installation is completed, the installer will review the job, give you the manuals and show you how to safely operate your new equipment. If a programmable thermostat was installed, they will also show you how to use it.
Does the new equipment need to be inspected by my township/borough?
Yes. As soon as the job is completed and you have received your permits from NJRHS, it is your responsibility to call your township and schedule final inspection. Failing to complete a final inspection can result in fines and other penalties.
What do I do if I don’t pass inspection?
Please call 877-466-3657 to schedule a service appointment.
What if I’m entitled to a rebate?
If your equipment is eligible for a rebate, NJRHS will provide you with the appropriate utility rebate application(s). It is your responsibility to submit the completed application(s).
If you have any other questions or issues:
Please call our customer service department at 877-466-3657. Please do not call your sales consultant as they are often on the road and may not get your message in a timely manner.
Don’t wait until your heating or cooling system or water heater breaks down and time and options are limited. Plan now so you can find the right solution for your home to ensure your family’s comfort. NJR Home Services is here to give you peace of mind and keep you and your family comfortable in your New Jersey home. As an HVAC contractor, we’re here for all your home comfort needs, including heating service and installation, AC service and installation, comfort service plans, solar, electrical services and natural gas generators. You can rely on us to help keep your home and family comfortable. For more information on our products and services, call 877-466-3657 or fill out our online request form.