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Satisfied in Wall

I want to acknowledge the NJR Home Services professionals who worked on my heating system problem. First it is important to mention the technician, Scott, who worked tirelessly for many years to keep what was a poor boiler application functioning. Without his dedication to correct many instances of the system not running we were spared many days of no heat or hot water.

Secondly, we want to commend Ed and Nelson who did the technical work to determine the correct boiler replacement and supervised the installation. Additionally the lead plumber, Joe, and his team did a tremendous job with what was anything but a run of the mill job. All of the men who worked on this installation were highly professional and cheerful. NJR Home Services should have every reason to be proud of employees of this caliber.

Lastly I want to thank Hiram who made this whole operation possible. When I was finally able to locate someone in NJR Home Services management to correct the long delays and broken promises to correct our problem, you took immediate charge of the situation and resolved all issues. Your actions and those of the men above have restored our faith that NJR Home Services has the right people and that the company will stand by its work and resolve issues in a fair and equitable manner. Thank you again. 

R.K.
Wall, N.J.

Outstanding Installation in Toms River

I recently had my furnace and central air conditioner replaced, taking advantage of the free furnace promotion. I would just like to make you aware of the fantastic job the installers did. On the 25th of April, Dan M. and Steve M. did the installation. The work was top quality and the job was completed with pride by the workers. An electrician (I did not get his name) also did a really nice job to correct my wiring problems.

These days just to get an adequate job from a contractor has become acceptable. But these men did an outstanding job with the installation and left my basement spotless when they left. I was totally satisfied and appreciated their courtesy and explanation of the process. Thanks to Dan M., Steve M., and the electrician for their work. NJR Home Services should be proud to have these men as employees.

Thanks to Richard LiVolsi also, who started the process. He was courteous, knowledgeable, and helped expedite the job, as we were leaving the state and needed to complete the work quickly. 

R.Y.
Toms River, N.J. 

Job Well Done in Tinton Falls

Bill and Andrew came to my house in the pouring rain. They installed the AC and furnace. They were soaking wet. They were wonderful, courteous, knowledgeable, helpful and very respectful. Please realize how lucky you are to have these two excellent employees at your company. I couldn't ask for better customer service. Please commend them for a job well done.

M.R.
Tinton Falls, N.J. 

Happy in Shrewsbury

I'm so happy with NJR, I don't know why more people aren't signed up with them. They are there quickly when you have a heating or plumbing problem, with skilled courteous experts who get things back to normal.

D.W.
Shrewsbury, N.J. 

Pleased with Service

Have been pleased with the service we've received through NJR Home Services. Used to have a service contract with the company that installed our furnace — they charged a lot more and didn't cover hardly anything — only would give a discount on parts and service. With NJR Home Services, we pay the monthly fee and recently had to have the blower motor replaced on our furnace — didn't have to pay anything when they came. Glad to have this coverage!!

L.H.
Middletown, N.J. 

Highly Recommend NJR Home Services for Solar

This letter is in reference to anyone interested in buying solar from NJR Home Services. My wife and I have researched solar for about two years before meeting up with Nick from NJR Home Services and he's been nothing but a pleasure, honest and very informative. My wife and I have felt that other companies try to sell you on a product that wasn't going to benefit our home. Nick sat down with us and broke everything down to show us how cost-effective solar would be for us. I have referred other people to NJR Home Services and when he felt that it wouldn't benefit them, he told him honestly this is not going to work to them, that's a man of integrity and I highly recommend NJR Home Services and Nick, especially. At the present time we have had solar for over a year it has saved us well over $1,500 for the year and we are very pleased with the aesthetics of the product and how it's working so far. We have a zero leaks in our roof and we feel confident that if there was a problem they would come and fix the problem. Once again thanks Nick at NJR Home Services for helping us save a bundle of money. 

J.C.
Lanoka Harbor, N.J. 

Happy with Solar Lease

We are very happy with the solar panels and the entire installation process provided by Nick and NJR Home Services. The monthly lease cost was less than other companies and we really liked that NJR Home Services offers a fixed monthly payment for the lease. The installation completed with no issues and we barely noticed the solar panels on our roof. As soon as our system was able to be turned on we saw a 50 percent reduction in our total electric bill. When we sold our house we did not have any issue transferring the solar lease to the new homeowner. We are very happy with the solar panel lease program provided by Nick and NJR Home Services and now we are moving ahead with another solar lease through NJR Home Services on our new home.

J.W.
Flemington, N.J.

Positive Experience in Morganville

Upon our yearly boiler service, we were advised our system was no longer usable. So began our search for a new boiler. We had approximately 5 estimates/companies come to our home, one being that of a Mr. Bifani from NJR Home Services.

We decided to go with NJR Home Services for a few reasons, your years of service to our home, dependability of your service and also the person who originally came to our house for the estimate, Mr. Bifani. He worked very hard to get us to a place where we could accept the offer presented. At the time of our contract signing, he gave us an install date and so our journey began.

Your crew came out on the date given, October 17th; they were professional, personable, and a pleasure to work with. It took 2 days for the install, and another day for a ‘group’ to return to remove our old boiler. It was a positive experience for both me and my husband.

Thank you for taking the stress out of what, to me, was a stressful time. We would not hesitate to use your services again, if needed; (we still have our annual contract!) and will refer you any time someone is in need.

C.B.
Morganville N.J. 

Pleased in Hazlet

I just had my furnace, A/C condenser, and coil replaced by NJR Home Services last Friday. First, let me tell you that R.J. Bifani (HVAC Consultant) is very professional, and knowledgeable with explaining the complete system on what we needed in our home to be efficient, he's very good at what he does. And, i can't leave out that his upside down reverse drawing skills is impressive.

Also, let me tell you that all of your Technicians did an excellent job on installing the complete system, they all worked well together. I work in the technical field, and I'm very picky when it comes to details, and doing a good job. Your technician's did a perfect job, from cleanliness (covering carpets, flooring) to installing furnace/AC ductwork, intake/exhaust pipes to pipe hangers, down to wire ties, everything was done very neatly. Just what I wanted, and expected from a company like NJR Home Services. That's why I chose NJR to do the job. They will always be there for you.

Thanks to All for a GREAT JOB, WELL DONE!

P.Z.
Hazlet, N.J. 

Happy in Succasunna

I recently purchased a new heating and air conditioning system from NJR Home Services. Working in the retail industry, I'm aware customers often write with complaints. I wanted to take a moment to tell you about the great service I received from technicians Juan C., Ray M., and Ricky.

Juan and Ray arrived on time and assured me that my new system would be installed timely and correctly. After looking at my current heating unit, Juan immediately realized the wrong new unit had been sent. Without missing a beat, Juan made the appropriate calls and once again assured me that the proper unit would arrive as he and Ray dismantled the old unit and changed out the air conditioner. Juan and Ray worked diligently all day, while keeping me informed on their progress.

At the end of the day, the air conditioning unit was not working properly, however, Juan again made the calls needed to get the replacement part. Although I was planning to go on vacation the next morning, Juan told me they would have me up and running before my scheduled departure. Sure enough, Ricky arrived early the next morning and fixed the problem. Juan even accompanied him.

I was happily able to keep my vacation schedule with a new, working heating and air conditioning unit thanks to Juan, Ray and Ricky. NJR Home Services should be very proud of these three employees and their commitment to providing excellent customer service.

If NJR Home Services has an employee recognition program, I would like to nominate Juan, Ray and Ricky for the award.

N.N.
Succasunna, N.J. 

Thrilled in Marlboro

I have been an NJR Home Services contract customer since I bought my house in 2013. It was important to me, as a new homeowner in a new town, to not have to worry about the big appliances like my furnace, AC and water heater. Who would I call in case of an emergency? Maintaining a contract with NJR seemed a no-brainer.

Having never fully enjoyed the pool at my new house, I recently decided it was time to get a pool heater. I went to the NJR Home Services website and was happy to discover that the company sells and installs branded pool heaters. I requested a quote online and before you could say “Memorial Day,” I had my heater installed and tested by very friendly and knowledgeable professionals.

I can’t tell you how thrilled I was and how much I am enjoying my summer with a brand-new pool heater and a fully functional AC, knowing full well that comfort and peace of mind, for me, are just a phone call away.

Thank you NJR Home Services.

J.D.
Marlboro, N.J.

Extremely Satisfied in Belford

I just wanted to say how satisfied I am with the work you guys do. Your electrician came out when he promised, spent time to professionally diagnose my problem and fixed it the way it should be fixed. I would also like to say that anyone who doesn’t sign up for the service contact is flirting with disaster. It is a cost-effective method to protect against possible large repair expenses. I will recommend NJR Home Services to anyone I know who needs electrical service. Thanks again.

W.N.
Belford, N.J.

Excellent Service in Jackson

I just wanted to let you know how pleased I was with the service I received this morning. The service tech, George, was very professional, friendly and, above all, extremely knowledgeable and capable. He came in and diagnosed the problem within 15 seconds and had it fixed in no time! Great job. It is comforting to know that NJR Home Services has quality people on staff to satisfy their customers.

L.W.
Jackson, N.J.

Fantastic Service in Tuckerton

Again, I cannot say enough about your service and your repair persons. Even though it must have been 100+ in the attic, your serviceman checked everything out and found that we have a blown fan motor. He said he would expedite the order for a replacement. I believe he was the same serviceman that fixed our boiler on one of the coldest days this last winter. Fantastic service. Thank you.

J.S.
Tuckerton, N.J.

Happy in Parsippany

I just want to let you know how happy I am with the service you provide. Especially your techs, and your answer service. You are always there when you say you will be, and call before you come. The techs are professional and very nice. I had a couple of them each time and by far I couldn't have been any happier. Would you please let them all know what a great job they are doing and how happy I am. Thank you.  

C.C
Parsippany, N.J.

Superior Experience in Point Pleasant

NJR Home Services is truly a full-service contractor. My experience has always been superior to any other contractor. I always recommend you to my friends and family. You must go through excellent training to gain so many friendly and knowledgeable staff.

F.M.
Point Pleasant, N.J.

Good Old Fashioned Service

Today, in this awful weather, your very cheery and polite service technician Scott arrived to care for my annual water heater and boiler service contract.

I'd like to commend you on having such a wonderful tech in your employ. In today's world, good old fashioned social amenities have been almost lost, but Scott still possesses that time-honored skill.

Thank you for sending out this wonderful tech today. He was polite, efficient and even took off his boots in trying to solve a problem with noisy heat pipes (it was very snowy and he didn't want to get the carpets dirty).

I don't know if your employees get a gift card, employee rewards or perks or their picture on the wall as employee of the month, but please show him how much he is appreciated by your company and by your customers.

K.M.
Toms River, N.J.

Great Customer Service

I wanted to write to you to commend the great customer service we received today.

I had turned our thermostat up around noon time and the whole thermostat just fell apart, it was very old. I started to panic because I seemed to have turned the heat up and there was no way for me to control it or turn it down because the thermostat was just broken. I called NJR Home Services and Fabian made an appointment for me for today and was so happy about that. He also told me that if it got too hot, to call him back and he would try to expedite the service appointment.

I was even happier when the Technician came within the hour. Al was the Technician and he could not have been nicer. He installed a beautiful new thermostat, showed me how to use it and was just so professional.

We really appreciate the service we received today from Al and Fabian and are so thankful to NJR Home Services. Also grateful that we have a service contract in place already and everything was covered. I would definitely recommend your service contracts to anyone. Actually while I was on the phone with Fabian he told me that you have electric and plumbing service contracts and he is sending me additional information.

C.T.
Ocean, N.J.

Impressed With Standby Generator in Monmouth Beach

I was so impressed with the professionalism of the service NJR Home Services provided when I purchased and installed my home generator. Your entire team excelled at delivering outstanding service. Chuck came to our home and took us through the entire process. His presentation was clear and responsive to all our questions. We were so confident in him (and, by extension, NJR Home Services) that we didn't go "shopping" around with other vendors. He promised a "turnkey" service, provided a schedule of significant events and then stuck with the process through completion. He delivered on every promise he made and followed up on everything. Personally, he's a terrific young man. He represents NJR in a way you should be proud of.

In addition, Rich, the installing electrician, and his assistant, exceeded the high standards Chuck had set. They were meticulous in their work, cleaned up after themselves each day and explained everything in a clear and understandable (even for myself) manner. Dan, the supervisor, didn't just "stop by" for a windshield, tip-of-the-hat gesture, but rather got involved in the installation and thoroughly reviewed the work, making sure everything was correct.

Quite frankly, I just couldn't have been more satisfied. I would not hesitate for a second recommending you to anyone who asked.   

P.S.
Monmouth Beach, N.J.

Satisfied Water Heater Replacement in Forked River

I wanted to send compliments on the NJR Home Service reps that came out to replace my hot water heater last month. Joe C and Brian K were extremely professional, neat, and knowledgeable. I work in the customer service industry, and understand the importance of feedback on members of your team. I couldn't have been more pleased with the service that I received from these two gentlemen. Kudos to having them as part of your team. I would recommend them and NJR Home Service to all my family and friends. Keep up the good work!

K.K.
Forked River, N.J.

Genuinely Helpful in Interlaken

Just wanted to drop a note to compliment an employee. Gary was at our house today to fix some plumbing issues. It was great to have someone here that was genuinely helpful. We are really happy with your company.
Thanks again!

H.J.
Interlaken, N.J.

Confident That I Made The Right Choice in Jackson

I wanted to send out special note to your staff members who were just above and beyond and most helpful. I have been researching various systems and had called upon many companies for estimates, but none of those companies afforded me the confidence that your staff has provided.

Jeremy came to my house to provide me an estimate for new HVAC system, including water heater. He answered many questions that I was not getting a clear cut answer from other companies in which I obtained their service for an estimate.

Al was recommended by Jeremy as another option for my HVAC system and to complete a whole house energy assessment.

Both of your staff were able to answer all my questions with the confidence that I felt was being answered correctly. Al went above and beyond in answering all my crazy questions each time I called his cell phone. He promptly got back to me if he was unable to answer his phone.

I’m confident that I have made the right choice with your company and I would not have felt that way without your team of experts who were able to confidently answer all my questions and put my worries aside.

D.G.
Jackson, N.J.

Happy Solar Customer in Bayville

NJR Home Services (NJRHS) took care of everything related to our solar array installation, from the design of our system to obtaining all permits through the installation of the panels. With the solar lease program we had no out of pocket expenses and we are covered for all maintenance, updates and repair costs should they be needed.

We are very happy to be a part of an energy-conservation program, while reducing the use of fossil fuels. We produce energy for ourselves and others, and we see it as the most cost-effective program available to the average homeowner. And all this takes place while reducing our carbon footprint on the planet. What’s not to like?

P.M.
Bayville, N.J.

Early on a Sunday morning in Barnegat

I'm writing today to compliment one of your NJR Home Services' technicians who recently came to my home. His name was Terry, and he came early last Sunday when my water heater was malfunctioning. It was a sincere pleasure to have him replace the part within minutes. He was professional and courteous -- even early on a Sunday morning! Thank you for having this NJRHS rep on your team!

J.K.
Barnegat, N.J.

Completely Satisfied in Laurence Harbor

This was the first time I needed to call NJRHS for service. I was completely satisfied with my experience. As someone who also works in the service industry, I know that first impressions mean a lot. Good job!

H.M.
Laurence Harbor, N.J.

Above and Beyond in Manahawkin

On January 9, a service technician came to my home to investigate a problem with heat distribution. The two back bedrooms were not receiving heat. This man went above and beyond. He went into my crawl space and discovered part of the duct work was off and reconnected the lines for me. I’m sure this was not necessarily part of his job but obviously, he has a great work ethic. I will continue to use NJ Home Services and will be contacting them shortly for duct repair work and insulation.

I do hope this email reaches his supervisor as he deserves to be recognized for his outstanding work.

C.S.
Manahawkin, N.J.

Generator Customer in Middletown

Last week, representatives of NJR Home Services completed the installation of a permanent generator at our home in Middletown. The installation involved a certain amount of plumbing and a substantial amount of electrical work. 

I would like to thank NJR Home Services for the excellent work, attitude, courtesy and technical ability that were demonstrated by all the representatives at our home. Each representative appeared to be extremely knowledgeable and technically proficient. In particular, the electricians that were there traced down circuits, wired three panels and had the foresight to go back and check the circuits after they were wired. 

NJR should be extremely proud of its level of service demonstrated by the gentlemen who were at our home. If we change our hot water heater from electric to gas, NJR will be our first call. 

R.M.
Middletown, N.J.

New Customer in Manalapan

As a new customer of NJR Home Services, I would like to commend the service experience I received. The service technician, Ron, came to my home and was caring, courteous and a 'true professional.' His workmanship and knowledge of the equipment was also first rate. He repaired my equipment quickly and efficiently. After Ron's visit I will be a long time NJRHS customer!

R.V.
Manalapan, N.J.

Couldn't be happier in Brick

A serviceman by the name of Tom just left my home after replacing the motor in my furnace. I would like it to be known that I couldn't be happier with the service I received. First, I was given a prompt appointment for the furnace problem. Tom came on the initial visit and ordered a new motor. On Monday, a gentleman named Scot called to set an appointment because the part had already come in. I set it for today between 8 and 12. Tom was here more than prompt, installed the motor and is on his way. Also, I am so very thankful for the wonderful option of carrying the Premier Heating Plan. It made the situation even more rewarding. 

S.W.
Brick, N.J.

Prompt and Knowledgeable in Middletown

When my furnace went I didn't know what to expect. NJR Home Services was prompt, knowledgeable and courteous. And the price was competitive with other services.

J.H.
Middletown, N.J.

Very Impressed in Toms River
Today, Ken serviced the water heater at our condo in Toms River. I felt very impressed with his professionalism and the way he conducted the service call. He explained several ways we could save energy and keep our hot water heater and furnace operating safely and efficiently. Ken is very personable and friendly. You are lucky to have him on your team!
 
I will recommend your services to my friends and neighbors.
 
We appreciate your great service team!
 
M.R.
Toms River, N.J.
The Best Experience in Wall

It was the best experience I had -- getting service from NJRHS. I can't remember a call from any other service that went as smoothly as this one. Everyone connected with this service was great. Thank you.

M.F.
Wall, N.J.

Great job in Tuckerton

We are new customers and are very pleased with your overall service thus far! Everyone has been polite and professional, from the first initial call we made to sign up through the first customer service call regarding my problem with the furnace, to the technician that came out to our home! Great job!!!"

B.B.
Tuckerton, N.J.

Care and Concern in Red Bank

I feel compelled to write and thank you for sending Mike, of Home Services, who just came on a one-day notice to perform an annual inspection of our heating system. He was prompt, courteous, knowledgeable and very professional. He seemed enthusiastic about the importance of his role with Home Services and even reminded me of the importance of using carbon monoxide detectors in the house. As I interact from day-to-day with clerks, repairmen and sales people all over the place I, unfortunately, do not always see the care and concern that Mike seems to possess.

W.F.
Red Bank, N.J.

Knowledge and Professionalsim in Seaside Park

The technician handled our problem. We were so impressed with his knowledge and professionalism, we would request him if we ever had another problem.

J. C.
Seaside Park, N.J.

Excellent Service in Freehold Township

I called to congratulate Home Services on continuing to provide excellent service. Your technician, Bob, arrived at our house and found the motor to be bad. He didn’t have one, but he borrowed a motor from another truck and returned later to restore the heat.

C. T.
Freehold Township, N.J.

Truely Wonderful Experience in Tinton Falls

It was truly a wonderful experience. My tech went above and beyond. He made us feel like we were the only customers he had that day. My air conditioning broke down in terrible heat and the tech repaired the unit the same day - excellent service!"

S. G.
Tinton Falls, N.J.

Customer Forever!

This experience was exemplary. The service received was above and beyond the norm. Outstanding service by all! I am a NJR Home Services customer forever!

T. S.
West Long Branch, N.J.

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